Priority Business Intake

When to use Priority Intake

Priority Intake is for time-sensitive IT issues that are actively impacting your business. Use this form when:

• A server, network, or critical system is down
• You suspect a ransomware, phishing, or security incident
• Email is not delivering and your team is blocked
• Multiple users cannot access core business applications
• You have a hard deadline (audit, court date, tax filing) and IT is in the way

Response time: Priority Intake submissions are routed to an iTech Plus engineer within 30 minutes during business hours (8am-6pm ET, Mon-Fri). For after-hours emergencies, call (321) 221-7117 directly.

For routine requests like new user setup, password resets, or general questions, please use our standard contact form instead.